I was at work recently when we had a bunch of people talk about their work. I was very surprised at some of the things the non-clinical things people mentioned.
One of our housekeepers told a story about how she was totally unprepared when a patient died. H. was one of the last people to talk to Mr. Z. before he did. She said it was the first death that ever hit home at the Hotel. Not the last, because she still talks to patients while doing her job, but one of the ones that really affected her.
Another technical guy remembered a request he got while he was fixing some equipment. A nurse pulled him aside and said her patient had only one wish: to talk to a faraway relative who was in a hospital. Bob the tech guy searched high and low and was able to pull off a videoconference between the patient and her relative. The patient was so stunned she was shaking, smiling, reveling in the moment that had evaded her for so long.
Not long after the teleconference, the patient died peacefully, her final wish fulfilled.
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