Heard at the Hotel (or relayed by stunned observers).
1. When our nurse manager (who now does quality review) asked one nurse about his/her documentation and lack of a shift assessment, the answer was "I don't have time for that".
Really? So what is it we hire an RN for...assessment skills? Maybe you need to take one of our open CNA positions.
2. One nurse got a chance (was selected) by the Hotel to go all-expenses paid to a national conference because he/she has gone for years on his/her own dime. The catch: since we have a new chief nurse at our location, she told him/her that he/she would have to do a presentation to the unit staff when he/she returns.
After lots of paperwork, discussion, permission from umpteen people (because you can't just GO to a conference anymore at the Hotel....) he/she comes to my office and says, "Oh, I'm going to call and let them know that I'm going to go on my own. I don't have time to do a presentation."
3. One (actually several) of our professional staff notes that patients request information, etc., via e-mail or text message. This is even in their notes.
Will he/she/they even contemplate using the Hotel's patient portal, with secure e-mail included (it even writes your notes for you)?
Nope. It requires one training class (about 30 minutes) and you have to teach your patients (most of whom already use the portal) to contact you that way.
I just wonder what everyone is doing with all that extra time...
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