Complaint department

I'm near a busy spot in the Hotel, not far from the lobby, so I hear a lot of the comings and goings among the staff, patients and visitors. Here are a few of the more memorable ones.

The employees complain about complaint procedures. Fill out this form in this many days and wait.

The patients complain about the food. While our food wasn't quite as scary looking as this, the dietitian tries. You just never know what that kitchen staff will do.

The visitors complain about the parking, the signs, the lack of wheelchairs in the lobby. One of our housekeepers remarked that he heard patients took our wheelchairs home. "Of course," I said, "Do you know that's why they don't have those folding wheelchairs at Saintarama and other big hospitals."

Tomorrow, I'm getting a sign like this. I'm sure someone will complain.

Just a hint

Dear Floor Nursing Peeps:

When you invite the big cheese of the unit to a meeting and he/she offers to buy pizza for everyone, do not freak said chief out by bringing the labor relations staff member to the meeting.

He will eat more pizza than everyone, even though he looks pretty skinny.

Just a thought for next time...

Still really a RN (even if some of you don't believe it),

RehabRN

A thought

Maria: When the Lord closes a door, somewhere He opens a window. --The Sound of Music, 1965

Dear Chief of Staff:

You are not the Lord of anything but that imperial desk of yours.

Please stop closing my doors of opportunity and making me go through the windows to get my patients the care they truly need and deserve.

Cancelling everything (after some other committee approves it) my boss does will not win you too many friends.

Sincerely not,

RehabRN