Showing posts with label complaint. Show all posts
Showing posts with label complaint. Show all posts

Monday, November 16, 2015

Consumer reports

That was my day today. Providing patient information for Dahey to share with folks at work who recently found out their boss has cancer. Despite everything, he feels good, but is not cleared to return to full duty. He's bored and they found some paperwork for him to do. He'll have to car pool, so it should be interesting.

I also got some information I made in a complaint against a business from the state office that handles those. Nothing significant, but it was nice to know that the process highlighted that the vendor was, at the very least, very "liberal" with the truth. If I could only rent a billboard and not be sued, or borrow this guy, because his sentiment is mine, too.

So glad Monday is over. I'm waiting for all this precipitation to end!

Stay tuned...
 

Saturday, July 31, 2010

Relief

The sun is shining, the birds are singing and it's not yet 100 degrees. The rain has cooled things off for a bit, but the weatherman says it will get hot again.

I feel as if a load has been lifted from my shoulders since school is over. Now, I'm working on some fun projects and will enjoy my respite between classes that don't start again for six weeks.

The Hotel's actually come down in temperature a bit, so we can't say we've got a sauna in it anymore. Unless, of course, you enter one of the shower  rooms that never seem to cool off until the dead of winter.

I took care of three people and some other tasks last night. The patients were great...couldn't have asked for better. We sent one of our patients out to Washington last night. I won't miss him, though. He's very angry at everyone over every thing. I'm sure he'll come back, but I'm hoping it won't be until next week...when I'm off.

The staff are still the staff...whispering and muttering about people coming and going and all of the customer service "gestapo" out there. But some should fear the customer service wrath, because they're all in tryouts to be the next Nurse Ratched (no offense Terri! I'm talking about the movie one...) because they like to inflict their personal ideas, whims, or peculiarities on people to their advantage. It's not happening because the patients are spilling their guts to the powers that be at the Hotel and it ain't pretty. And when it ain't pretty, the boss is furious.

It doesn't bother me, though. As one of my fellow nurses pointed out, if we just follow the Golden Rule a little more often, we wouldn't have too many problems with a lot of these complaining patients.

And she's right.

Stay tuned for more excitement...