Grumpy:
I hope they enjoy this one as much as I did. Most of my docs hide out from patients, but you took this one head on!
Bravo!
Stay tuned...
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Thursday, June 20, 2013
Wednesday, December 14, 2011
Thoughts after finishing customer service training
1. You need a medical professional (or rotating staff member) to teach this class. Bonus points though to our guy who actually quoted the Readers' Digest article jo was featured in...see the civvies actually read some interesting stuff!
2. I learned more about dealing with other departments than anything. That was the most valuable.
3. Can I solve all problems? No. Will I say the right thing? Hopefully. I put that card and magnet at my desk. Heaven help me when I'm loose on campus.
4. I'm hoping I might be able to use this information to get a panic button in my office. (Just in case I get a nuclear customer, like one of my classmates. I had one in a previous clinic job.)
5. And finally, thanks to Nurse K, I got this great link to Hood Nurse and here's her scenarios on how she'll put this valuable training into practice in the ER. You go girl!
If only I could use some of those ideas...enjoy!
2. I learned more about dealing with other departments than anything. That was the most valuable.
3. Can I solve all problems? No. Will I say the right thing? Hopefully. I put that card and magnet at my desk. Heaven help me when I'm loose on campus.
4. I'm hoping I might be able to use this information to get a panic button in my office. (Just in case I get a nuclear customer, like one of my classmates. I had one in a previous clinic job.)
5. And finally, thanks to Nurse K, I got this great link to Hood Nurse and here's her scenarios on how she'll put this valuable training into practice in the ER. You go girl!
If only I could use some of those ideas...enjoy!
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