Dear SMD:
It's nice of you to come back to the Hotel after your last momentous visit when you yelled, threw punches and screamed at a large contingent of staff. It really is hard to expect a Hotel, because after all, we are really a hospital.
Posting your latest set of grievances on social media won't help.
We will be professional and do our jobs, but if you're looking for warm and fuzzy, there are plenty of pets available down the street at the local animal shelter.
Here's hoping this visit is more pleasant than everyone is expecting.
Yours professionally,
RehabRN