Yes, I called your boss. After not one, not two, but three documented instances where I've needed technology services, you couldn't come through. Technology that doesn't work in direct patient care is a bad thing.
You screw up badly enough that you need your coworkers to clean up after you. And believe you me, they are just as pissed off as I am.
I'm not asking for anything unusual. I'm asking that you meet a minimum standard. I want you to communicate in a timely manner and if you can't solve my issue, let your coworkers do it. Closing my helpdesk work order and saying it's all fine and dandy is not enough.
Your coworkers (and the Hotel patients) deserve better. Hope you enjoy those remedial classes.
Sincerely not,
RehabRN