I think I'll call...

Grumpy made me think of a phrase we hear often at the Hotel. Amongst the rabble, er, employees at the Hotel, we say it in jest. However, the patients take it seriously.

"I'm going to call my Congressman(woman or Senator)!"

While I was doing a follow-up call with one of our folks, he/she was really close to uttering that famous line. I was fortunate that I was able to resolve the problem thanks to one of my office pals.

What happened to a consult for an AFO that was submitted electronically? It went everywhere internally it could go. Things got messed up when it went to the vendor on paper (who'll actually make this one). Somehow the paperwork from the vendor never ended up where it should have.

That's not all...when  Patient X called right around Christmas to see what happened with his/her paperwork, someone (of course they don't have a name) told Patient X, "Well, you know, I'm sorry. We've been busy since So and So retired." Customer service? I don't think so.

Pal enlightened me. "Nobody retired over here, RehabRN. Don't worry, Mike, the assistant chief will call Patient X."

And he did. And Patient X was happy. And so was the Congressman/woman and the Senator.

No Sandy but...

When your advisor has to reform a panel so you can take your comps exams this week, since some of the folks are marooned on the East Coast, it makes you think.

1. Thank goodness I decided to go to PublicU, which, is not on the East Coast.

2. Thank goodness I thought ahead to buy plenty of beer right now, since I'm having one to calm my already frayed nerves.

What could fray one's nerves? Oh, showing up at work surely could especially when...

1. You still have mayhem with some others in your group who keep insisting on reliving it no matter what.

2. You get a phone call that a VIP delegation will be coming to Madison and you really have to show them what you do in the SU...and have a patient ready at 0900 for the VIP to talk to about your work.

So much for a relaxing, just get things done before I leave to go to comps Hell at PublicU.

Nothing a nice Kolsch can't solve at the moment...stay tuned.

Monday mayhem

And please, don't say your patient is causing mayhem, even if his name leads you to believe it.

Dahey got a day off, courtesy of Uncle Sam and he's finding all sorts of craziness online, including Cows with Guns.