"I'm going to call my Congressman(woman or Senator)!"
While I was doing a follow-up call with one of our folks, he/she was really close to uttering that famous line. I was fortunate that I was able to resolve the problem thanks to one of my office pals.
What happened to a consult for an AFO that was submitted electronically? It went everywhere internally it could go. Things got messed up when it went to the vendor on paper (who'll actually make this one). Somehow the paperwork from the vendor never ended up where it should have.
That's not all...when Patient X called right around Christmas to see what happened with his/her paperwork, someone (of course they don't have a name) told Patient X, "Well, you know, I'm sorry. We've been busy since So and So retired." Customer service? I don't think so.
Pal enlightened me. "Nobody retired over here, RehabRN. Don't worry, Mike, the assistant chief will call Patient X."
And he did. And Patient X was happy. And so was the Congressman/woman and the Senator.
