Can you say...inappropriate?

One of my returned calls today:

Me: Hi this is RehabRN returning your call Mr. RehabEscapee (aka almost AMA).
Mr. RE: Yes, RehabRN, I know we need to do that appointment. (RE whispers)
Me: Sure, is it a good time right now? I notice you're talking lower.
Mr. RE: Well, I'm at the emergency room.
Me: For you or someone else? (I've gotten some weird calls before, but...)
Mr. RE: Oh no! I'm helping out. For someone else, so I have a few minutes and I figured I'd talk to you.

What Mr. RE doesn't realize that I have a long set of questions to ask him. And no, he might not want to answer them in the ER, since they can get personal.

If you're there to support someone else, wouldn't it be nice to pay attention to them?

I convinced Mr. RE it was. His wife might like him later if he does.

More later...

Mixed messages

We have a fledgling nurse manager on one of the rehab units. He/she's getting his/her feet wet. It's been nearly a year.

He/she has gone on record saying he/she'd really like to develop the people on his/her unit.

We work in a CARF certified rehab facility and someone today actually told me, "I want to get certified." Hooray! (There is an ulterior motive: our facility pays you a bonus to get certified.)

However, the next thing out of this person's mouth was that the "nurse manager says I shouldn't do it, because I don't want to be here forever."

I wanted to plant my head firmly into the desk, but I did not.

Looks like someone may need to attend a seminar on developing your staff soon at the Hotel.

Stay tuned...