Somedays, I wonder...

Dear Clerk:

Yes, indeed, it is 15 minutes before your day should end and I'm not too impressed that you decided to leave early. There was only a slight dusting (literally, not even an inch) of snow on the ground.

And yes, your cohort really thought I was causing trouble when I asked her to do your job, even when she's supposed to fill in for you when you leave. You are two peas in a pod: Dumb and Dumber, Lazy and Lazier, etc.

I particularly loved it when Clerk #2 called her Clerical lead, then the lead told me I didn't know what I was doing and I'd have to go ask the department IT liaison to fix the schedule. Yes, the clerical lead is the person who does all the scheduling, including inputting the main clinic data into the system.

Nevertheless, after 10 minutes, I got the two step job done by calling the IT liaison at home, because the administration does not allow nursing to input appointments, as this is called "working below our license" (aka doing your job).

Thank goodness the liaison knows how to do a job, doesn't give excuses and really knows that the important thing is that we make sure the patient has an appointment so he can see the doctor and we all get paid.

Too bad the rest of you don't think the same way, instead of just passing the buck.

Sincerely not,

RehabRN